A delayed flight can disrupt an important business meeting, a long-awaited vacation, or a family event. The good news is that, in many cases, passengers are entitled to compensation for a delayed flight under European legislation. Depending on the circumstances and the flight distance, compensation can reach up to €600 per passenger.
In this article, we will explain when you may be entitled to delayed flight compensation, what the eligibility requirements are, and how you can protect your passenger rights.
When Are You Entitled to Compensation for a Delayed Flight?
Under European Regulation (EC) No. 261/2004, passengers may be entitled to compensation for a delayed flight when:
➜ The flight arrives at its final destination more than 3 hours late;
➜ The flight is operated by an airline covered by the Regulation;
➜ The delay was not caused by extraordinary circumstances such as severe weather conditions, political instability, or air traffic control restrictions.
If these conditions are met, you may be entitled to delayed flight compensation even if the airline has provided vouchers, refreshments, or hotel accommodation.
How Much Compensation Can You Receive for a Delayed Flight?
The amount of compensation depends on the flight distance:
Up to 1,500 km ➜ €250
Between 1,500 km and 3,500 km ➜ €400
More than 3,500 km ➜ Up to €600
It is important to note that the amount of compensation does not depend on the ticket price, but on the flight distance and the length of the delay.
Delayed Flight – What Should You Do?
If your flight is delayed, it is recommended that you:
➜ Keep your boarding pass and booking confirmation.
➜ Take photos of the airport information boards showing the delay.
➜ Request written confirmation from the airline regarding the reason for the delay.
➜ Keep all receipts and expense documents if you incur additional costs for food, transportation, or accommodation.
These documents may be valuable evidence when submitting a delayed flight compensation claim.
How Do You Submit a Delayed Flight Compensation Claim?
The process of obtaining compensation for a delayed flight generally includes:
➜ Verifying whether the flight falls within the scope of Regulation (EC) No. 261/2004;
➜ Submitting a claim to the airline;
➜ Providing the required supporting documents;
➜ Waiting for the carrier's decision.
In practice, many airlines reject claims or significantly delay their responses. This is why an increasing number of passengers choose to work with specialists who handle the entire process on their behalf.
What Is the Deadline for Filing a Delayed Flight Claim?
One of the most frequently asked questions concerns the deadline for filing a delayed flight compensation claim.
In Bulgaria, compensation claims can generally be brought within the applicable limitation period, although the exact deadline may depend on the relevant national legislation and the specific circumstances of the case. For this reason, it is advisable not to postpone filing your claim.
The sooner you take action, the easier it will be to gather the necessary evidence and supporting documentation.
When Are You Not Entitled to Compensation for a Delayed Flight?
Not every delay gives rise to a right to compensation. An airline may refuse payment when the delay was caused by circumstances beyond its control, such as:
➜ Severe weather conditions;
➜ Airport closures;
➜ Air traffic control restrictions;
➜ Political events or security risks.
However, airlines sometimes incorrectly rely on extraordinary circumstances as grounds for rejecting claims. That is why each case should be assessed individually.
How Can Claimster Help?
If you have experienced a delayed flight and believe you may be entitled to compensation, the Claimster team can assess your case free of charge and handle all communication with the airline on your behalf.
There is no need to deal with claim forms, legal arguments, or lengthy correspondence. We operate on a "No Win, No Fee" basis, meaning you only pay if compensation is successfully recovered.
Conclusion
Every year, thousands of passengers miss out on compensation for delayed flights simply because they are unaware of their rights. If your flight arrived more than three hours late, checking your eligibility for compensation could result in a payment of between €250 and €600.
Do not delay your claim—especially if the applicable filing deadline may be approaching. A quick review of your case could help you recover the compensation you are entitled to.
Contact the Claimster team today at +359 88 596 7297.
